Day five with no internet connection at the house. I have been on the phone with these people over and over and over and each and every time they walk me through the "is your computer plugged into the router?" to which I say, "yes, and I can't ping past your firewall and the PPPOE can't get an IP Address" to which they say..."have your rebooted your computer?".
Yikes!
Tomorrow - insight comes and installs a brand new high speedy cable modem. Throwing out the DirectTV along with. Turns out I can get better speed, more channels, HDTV, and a DVR for about $100 less every month.
Good bye Mr. Bellsouth.